Service
Service & product design
Product and service design that helps teams create clearer structure, better flow, and a more useful experience across the parts people actually touch.
What this helps with
This is where strategy becomes tangible. The work might involve a website, a digital product, a service journey, or a set of connected touchpoints that need to make more sense as a whole.
Related links
- AI Product Strategy — Shaped an AI-supported workflow product around onboarding, approvals, dashboards, human review and a pilot-ready product direction.
- Clarifying navigation across a complex university ecosystem — Research, workshops and IA testing helped senior stakeholders clarify navigation across a complex university ecosystem.
- Shape the experience — Talk through the product, website or service journey you are shaping.