Service
Websites and digital experiences
Research, structure, navigation and page design for the tasks people need to complete on your website.
What this helps with
I plan website structure, content and navigation around what people need to find and do. That might mean helping prospective students compare courses, customers find the right service or staff manage information across a large organisation.
I work with your team on the key pages and journeys, use prototypes to test the proposals and document the behaviour for development.