Work
Case studies
Selected case studies showing how research, workshops and product design helped teams improve complex digital products, service experiences and websites.
Related links
- AI Product Strategy — Shaped an AI-supported workflow product around onboarding, approvals, dashboards, human review and a pilot-ready product direction.
- An AI-supported operating system for practice teams — Concept exploration for AI-supported workflows, visibility, and operational support inside practice teams.
- Clarifying navigation across a complex university ecosystem — Research, workshops and IA testing helped senior stakeholders clarify navigation across a complex university ecosystem.
- Making a complex operations platform easier to use — Designed clearer product flows, onboarding and modular UX patterns for teams working with dense operational data and technical constraints.
- Reshaping a large course portfolio into a clearer digital experience — Restructured course discovery so prospective students could compare a broad online portfolio and the product team had clearer paths to improve.
- Therapair therapist-matching product direction — Shaped a therapist-matching journey around trust, fit and the service decisions behind a better first step into care.
- University of Melbourne — Search Uplift — Combined research, analytics and workshops to show where university search was breaking down and what to prioritise first.
- Metaverse retail configuration concept — A concept tool for configuring retail environments and exploring how spatial interfaces could support product discovery.
- Latitude Gem Visa launch journey — Landing page and campaign UX for a card launch, connecting email, web and app surfaces.
- Latitude card usage landing page — UX direction for a landing page that explained card benefits through clearer, more useful scenarios.
- Nando's menu and mobile ordering UX — UX review and interaction design for a more usable menu and mobile food-ordering journey.
- Quit Victoria mobile-first UX review — Mobile-first UX recommendations for landing pages and content flows that needed clearer user paths.
- Red Cross blood donation booking UX — UX review and recommendations for a donation booking journey where trust and completion mattered.
- University of Melbourne student service chat pilot — Discovery, workshops and journey mapping for a pilot chat channel supporting students and staff.