AI Experience Design
I lead product and experience design for complex software. I work with teams to decide where AI can help, what people need to check and when the system should ask before acting.
Putting staff in charge of the reply
Practicia is a local practice-administration prototype using fictional records and simulated delivery. The reply-review walkthrough keeps the enquiry beside an editable sample-template draft, then asks a staff member to approve the reply. Live practice testing and integration validation are still ahead.
Read the enquiry, check and edit the draft, then approve the reply. Approval and delivery are separate states; this example simulates delivery.
Design leadership
I worked with the university’s navigation team on how people find information across faculty and central sites. We tested new menu structures and recommended changes to labels and content ownership.
I led a UX team on a major digital delivery program. As UX Design Lead and UX Manager, I set the design direction with product and engineering, oversaw the work from discovery to testing, and coached junior designers.